Setting boundaries with clients teaches people how to treat you.
So, what does that mean?
It means that it’s up to you to
allow or not allow certain treatment. It also means that you have to
get clear about how you want to be treated. It means that you have to
take responsibility for writing your own Owner’s Manual, and hold yourself accountable for living by it.
In other words?
Stop blaming your clients (or anyone!) for not knowing your rules! Especially if you never enforce them yourself!
Turn Each Item Into a Business Standard.
Go through each item and turn it around. Make it a new standard. Create a company policy.
When
you first got started in your business, it may have been fine to answer
a few calls after hours. Hey, no big deal. You only had one or two
clients. And you were excited to have them! Hey!
You Forgot
The problem is that, as you grew, you forgot to go back and create some standards or boundaries with demanding clients. And you can no longer handle the chaos.
So,
if you don’t want clients to call you at midnight, then what time do
you stop taking calls? If you don’t want to fly coach, then can you make
it a company standard that you always fly first class?
Excerpt from the #PositionYourBrand Bootcamp...Register Today, invite a Colleage or gift it to a Friendpreneur as an early Holiday Gift.
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